Balmoral Fitness - Terms & Conditions & Cancellation Policy

By accessing or using our website, booking or attending a class, or purchasing a membership with Balmoral Fitness, you confirm that you have read, understood, and agree to comply with these Terms and Conditions.

Balmoral Fitness reserves the right to update or amend these Terms, membership conditions, operating hours, services, and any associated fees at any time at its discretion. Any changes will be communicated via our website, app, or your last known email address.

Balmoral Fitness may assign or transfer its rights under these Terms without prior consent or notice. All members are required to book classes in advance to ensure smooth operations and maximise participant benefits. Members must book their spots through our online system or customer service team.

Liability Release

All participants take part at their own risk and must accept personal liability for any injury or illness as a result of participating in fitness training.

The Liability Release Policy outlines the terms and conditions governing the relationship between Balmoral Fitness Group and its clients. Clients must declare any pre-existing medical conditions that may impact participation. By engaging in fitness activities, clients assume all inherent risks associated with exercise and agree to follow all safety instructions.

Clients release and discharge Balmoral Fitness, its staff, and affiliates from any claims arising from participation in studio activities. Clients also indemnify the studio against losses or liabilities due to their actions or omissions. Balmoral Fitness may use photographs or images taken during studio activities for promotional purposes.

Balmoral Fitness is not responsible for the security of personal belongings during classes and cannot be held liable for loss, theft, or damage. This agreement is governed by state law and serves as the entire understanding between the client and the studio.

Fees

All payments will incur an account setup fee of AU$2.20 and card processing fees via EzyPay:

Mastercard/Visa: 2.42%
Amex: 4.39%
Failed Payment Fee: AU$3.85

If a scheduled payment is declined, the system will retry every two days, each time incurring a failed payment fee. After three consecutive failed payments, booking access will be restricted. All fees include GST and are non-refundable and non-transferable except where required by law.

Age Requirements

You must be 18 or older to purchase a Membership or attend a Class.
Participants aged 17 or younger may join with written consent from a parent or guardian and approval from Balmoral Fitness.

Membership & Class Access

To purchase a Membership or attend Classes, you must:

Create an account through the Balmoral Fitness app or website booking platform.
Provide accurate payment, medical, and contact information.
Agree to all relevant policies, including the Code of Conduct, privacy policies, waivers, and health declarations.

Class Cancellations

For 5am or 6am classes, cancel the night before to retain credit.
For classes from 8:30am onwards, cancel at least one hour before class start time.
Late cancellations may result in loss of credit or penalty fees.
Balmoral Fitness may cancel or reschedule classes for safety, weather, or other reasons with notice via text, phone, or email.

Membership Cancellations & Pauses

Requests must be emailed to info@balmoralfitnessgroup.com.au at least two weeks in advance. Text messages are not accepted.
You may pause your membership for up to six weeks per 12-month period (minimum pause: 7 days).
Regular fees will automatically resume after the pause.
Extended pauses may be approved at our discretion.

Class Bookings & Limits

Classes have attendance limits for safety reasons.
Reserve at least one hour before class start time via app, website, or phone.
Attendance is first-come, first-served. No refunds for missed classes.

Credit Roll Over Policy

Credits are allocated weekly and do not roll over. Example: A 2-class-per-week pass entitles you to two classes per week; unused credits expire at the end of the week.

Personal Training

Securing Your Spot

Seven days’ notice is required to cancel a weekly reservation, except in emergencies.
Each client receives one cancellation fee waiver per year.
Cancellations within seven days may be rescheduled if possible, though trainer availability is not guaranteed.

Private Group Training (Buddy or Group Sessions)

The total session cost must be paid in full regardless of individual attendance.
Payment allocation for no-shows is at the group’s discretion.
Sessions cannot be transferred without written approval.
Sessions must be prepaid or paid at the start of the week.

Casual Personal Training

Minimum 24 hours’ notice required for cancellations.
Cancellations within 12 hours or no-shows are charged in full.
Exceptions for serious health issues may be considered.

Restrictions on Participation

Balmoral Fitness may restrict or refuse entry for safety reasons, including but not limited to:

Arriving late and missing safety instructions.
Failure to complete orientation where required.
Lack of medical clearance or non-compliance with health mandates.

Use of Recordings

Balmoral Fitness may use video and audio surveillance in studio common areas.
By attending classes, you consent to being photographed or recorded for lawful purposes.
You release Balmoral Fitness from any claims related to use of your image or likeness.

Website Terms

Balmoral Fitness strives to maintain a secure website but cannot guarantee uninterrupted service or immunity from viruses or interference. Use the website at your own risk.

To the maximum extent permitted by law, Balmoral Fitness and affiliates are not liable for errors, interruptions, or technical failures and exclude all liability for loss or damage arising from website use.

Intellectual Property

All website content, including text, images, videos, graphics, and logos, is the property of Balmoral Fitness or its licensors. You may not copy or use any content for commercial purposes without written consent.